This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you use the Soyaa application (referred to as "the App"). The App is intended for users who are 18 years of age or older. By using the App, you signify your acceptance of the practices and terms described in this Privacy Policy.
When you create an account on the Soyaa App, we may collect personal details such as your name, email address, and password. We use your email address to communicate with you regarding important app - related information, such as account - related notifications, updates, and security alerts.
To verify your age eligibility, we may also collect your date of birth. This information is crucial to ensure compliance with our age - restriction policy.
In case you choose to link your social media accounts (e.g., Facebook, Twitter) to the App for sharing or other purposes, we will access certain publicly - available information from these platforms, with your explicit consent. This may include your profile picture, username, and basic profile information.
If you make in - app purchases, we will collect payment - related information. This may include your credit card number, expiration date, CVV code, or other payment - method - specific details. We work with trusted third - party payment processors (such as Apple Pay, Google Pay, or other approved payment gateways) to handle these transactions securely. We do not store your full payment information on our servers, except for the minimum necessary information required for transaction management, fraud prevention, and customer support.
We collect data about how you use the App, including the features you access, the frequency and duration of your app sessions, the actions you take within the App (such as clicks, taps, and swipes), and the content you interact with. This usage information helps us understand your preferences, improve the App's functionality, and develop new features that better meet your needs.
To ensure the App functions properly on your device, we may collect information about your device, such as the device type (e.g., iPhone), operating system version, device model, unique device identifiers (in a privacy - compliant manner, such as IDFA for iOS), and IP address. This information helps us optimize the App's performance for different devices and troubleshoot any device - specific issues.
The information we collect is used to operate, maintain, and improve the Soyaa App. We analyze usage data to identify areas for improvement, fix bugs, and enhance the overall user experience. For example, if we notice that a particular feature is frequently used, we may invest more resources in further developing and optimizing that feature.
We use your email address to send you important notifications related to the App, such as software updates, security alerts, and in - app purchase receipts. We may also send you promotional emails about new features, special offers, or other relevant information. However, you can opt - out of receiving promotional emails at any time by following the unsubscribe instructions provided in the email.
Your payment information is used solely for processing in - app purchases and managing your subscriptions. We use this information to complete transactions, verify payment details, and handle any refund requests or disputes in accordance with our refund policy.
We are committed to complying with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Union. This means that we will respond to legal requests, such as subpoenas or court orders, and cooperate with law enforcement agencies as required by law. We also ensure that your personal information is processed in a lawful, fair, and transparent manner.
User - Generated Content (UGC) refers to any content that you create, upload, post, or share within the App, such as text comments, images, videos, and audio recordings. You retain ownership of your UGC. However, by submitting UGC to the App, you grant us a non - exclusive, worldwide, royalty - free license to use, reproduce, modify, distribute, and display your UGC within the context of the App's operation and promotion. This license allows us to showcase your UGC to other users, include it in app - related marketing materials, and use it for improving the App's features.
We have a zero-tolerance policy for UGC that is pornographic, offensive, discriminatory, or otherwise inappropriate. Specifically, any content related to nudity, sexual acts, violence, hate speech, gambling, drug - related imagery or references, or political propaganda aimed at inciting division or harm is strictly prohibited. Additionally, any content that is generally regarded as offensive, such as extremely vulgar language, content that demeans or humiliates others, or content that goes against common moral and ethical standards, is not allowed.
We employ a combination of automated systems and human moderators to monitor UGC. Our automated systems use algorithms to detect potentially inappropriate content based on predefined rules. However, human moderators also review flagged content to ensure accurate and fair assessment. If we detect any prohibited UGC, we will remove it immediately without prior notice.
Repeated violations of our UGC policy may result in the suspension or permanent termination of your account. We will take into account the severity and frequency of the violations when determining the appropriate action. For example, a single instance of posting extremely offensive content may lead to immediate account termination, while multiple minor violations may result in a warning or temporary suspension first.
For users located in the European Union, under the GDPR, you have the following rights:
Right to Access: You have the right to request access to the personal information we hold about you. This includes the right to know what information we have, why we have it, how we use it, and to whom we disclose it.
Right to Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure: You have the right to request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the information or when you object to the processing.
Right to Object: You have the right to object to the processing of your personal information, including profiling and direct marketing.
To exercise any of these rights, please contact us at soyaadevteam@opsmails.com. We will respond to your request within the time - frame required by the GDPR. When processing your request, we may ask you to provide additional information to verify your identity and ensure that the request is legitimate.
We take payment security very seriously. When you make an in - app purchase, your payment information is encrypted using industry - standard encryption technologies (such as SSL/TLS) during transmission. Our payment processors are also compliant with strict security standards, such as the Payment Card Industry Data Security Standard (PCI - DSS). We do not store your full credit card details on our servers for an extended period. Only the minimum necessary information for transaction management and fraud prevention is retained.
In - app purchases are generally non - refundable. However, we understand that there may be exceptional circumstances. If you believe that you are entitled to a refund, please contact us at soyaadevteam@opsmails.com. Provide details such as the purchase date, the item you purchased, and the reason for your refund request. We will review your request on a case - by - case basis and, if appropriate, issue a refund in accordance with our internal policies and applicable laws.
We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: We use encryption technologies to protect data both in transit (when it is being transmitted between your device and our servers) and at rest (when it is stored on our servers).
Access Controls: We have strict access controls in place to limit who can access your personal information. Only authorized employees and contractors who need the information to perform their job functions have access to it.
Firewalls: We use firewalls to prevent unauthorized access to our servers and systems.
Regular Security Audits: We conduct regular security audits to identify and address any potential security vulnerabilities.
While we take all reasonable steps to protect your personal information, no data security system is completely foolproof. There is always a risk that unauthorized parties may attempt to bypass our security measures or that security incidents may occur. In the event of a security breach, we will take appropriate steps to mitigate the impact, notify affected users as required by law, and cooperate with relevant authorities.
We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain your account information as long as your account is active. After your account is terminated, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, or enforce our agreements.
When your personal information is no longer needed, we will dispose of it in a secure manner. This may involve deleting the data from our servers, overwriting it with random data, or using other appropriate methods to ensure that the data cannot be recovered.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. When we make significant changes to the Privacy Policy, we will notify you through in - app notifications, email, or other appropriate means.
Your continued use of the App after the updated Privacy Policy takes effect constitutes your acceptance of the new terms. If you do not agree with the changes, you may have the option to stop using the App.
If you have any questions, concerns, or requests regarding this Privacy Policy, the handling of your personal information, or any other aspect of the Soyaa App, please contact us at soyaadevteam@opsmails.com. We are committed to responding to your inquiries in a timely and professional manner.
For users in the European Union, if you are not satisfied with our response to your privacy - related concerns, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
This Privacy Policy was last updated on [2025-01-17].